In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchardâs Situational Leadership IIÂ® model, servant leadership, and the five practices in James Kouzes and Barry Posner’s âThe Leadership Challenge.â
Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This course will share several leadership models that you can use to successfully lead a customer service team.